LogicForce Reduces Manual Asset Tracking Hours by Up to 75% Per Week

Learn how to improve the utility customer experience through billing and payments. In this fast-paced digital era, the expectations of consumers—including utility customers—are evolving at an unprecedented rate. However, attempting to constantly keep up with shifting experiential standards is a costly, time-consuming, and nearly impossible task for utilities. Maintaining a positive customer experience (CX) is key to keeping call volumes down, customer satisfaction (CSAT) scores high, and ensuring customers are willing to make desired actions like signing up for paperless billing and AutoPay. The trick is maintaining CX without having to disrupt daily operations or overly invest organizational resources. As the face of your CX, optimizing the billing and payment touchpoint is the easiest and most effective way to enhance your utility’s overall experience. In this ebook, we explore: • Today’s billing and payment expectations • Why ease of implementation, among other reasons, makes billing and payments the ideal way to improve CX • How leveraging software as a service (SaaS) tools can enhance CX without disrupting core systems Download Now

TurboLab is a revolutionary approach to software development that helps companies reduce costs, increase productivity, and improve response times. How can you reduce the cost of investing in software development and improve response time? The percentage of software that does not belong to the core business of a company can vary significantly depending on the company and the industry in which it operates. However, overall, it is estimated that approximately 80% of the software used in a company is not directly related to its core business; that is, it belongs to peripheral or satellite developments. This secondary software includes enterprise productivity software, such as accounting software, project management software, human resources software, customer service software, marketing and advertising software, and administrative software, among others.  In a company, it is essential that software development efforts and resources be focused on the core business. However, frequently businesses need to invest in systems that are not core-business systems and have low return on investments due to high development costs. Additionally, IT departments are often overwhelmed by the requirements and requests of all sides of the company, making it difficult for the departments to address satellite projects. Sometimes, certain areas of the company cannot be automated due to high development costs or lack of trained developers. That’s why at Vates we have created the TurboLab. This innovative approach provides software solutions that quickly adapt to changes in the business and focus on addressing NON-CORE applications. This application allows your company to reserve the best resources for your core applications and reduce development costs to address all secondary applications. For the development of TurboLab, we have based ourselves on the concepts of Software Product Line (SPL), Product Line Architecture (PLA), and Stereotype-based Management of Variability (SMmarty) that have reported reductions in development times of 30% to 50%. In conclusion, TurboLab is a unique and innovative solution that addresses the common challenge of investing in non-core software development and achieving a high return on investment. With TurboLab, you can reduce costs, increase productivity, and focus your best resources on your core business applications. Our team has successfully implemented TurboLab based on our 11 key principles, which have been proven to deliver significant reductions in development time and costs. By focusing on building reusable code, having well-documented libraries of boilerplate code, minimizing waste, designing for simplicity and reusability, thinking like programmers, and utilizing agile methodologies, we have created a culture of productivity and efficiency that benefits our clients. If you have any questions or would like to learn more about how TurboLab can benefit your organization, please don’t hesitate to contact us at sales@vates.com. Thank you for your time and consideration. Download Now

Make sure you’re prepared for 2024 by knowing what to budget for Accounting software. How do you know if you’re spending too much or too little on Accounting software? This guide from Software Advice breaks down upfront, subscription and hidden costs, plus answers other questions you’ve been wondering about. Software Advice is the free resource that helps you find great software. Get help with your search: After your download, you’ll be able to chat one-on-one with an advisor who specializes in software for your industry. You’ll get a list personalized software recommendations that match your needs and budget in 15 min or less. Download Now